Terms of Service

What it is

The Hire Guarantee gives you a free Hiring Access Pass matching your last paid plan to search again if a match falls through — within 90 days after she joins if she chooses to leave, or before she joins if she withdraws. It is a goodwill service credit, not a cash refund, and not a guarantee of any helper's performance or conduct.

Report the helper

To be eligible for either cover, you must tell us which helper you are proceeding with — by emailing support@helperjunction.com with her Helper Junction profile link, or via your employer dashboard when that option is available. You should report her once she has agreed to proceed (and again if / when she is hired). Without this intimation, claims cannot be verified.

Cover 1 — Early-Exit (after she joins)

You're covered if all of these are true:

• You hired the helper after connecting through Helper Junction (her Work Permit was issued to you), and you reported that hire to us.
• She chooses to leave, and employment ends within 90 days of the Work Permit start date (helper-initiated leave or transfer-out).
• You submit your claim within 14 days of the official Work Permit cancellation date.
• Compensation: a free Hiring Access Pass matching your last paid plan.
• Proof: your MOM Work Permit cancellation letter or equivalent MOM document showing the permit was cancelled / transferred, and that the termination was initiated by her.

Early-Exit does not apply if you end employment for your own reasons, or if you are flagged for breaching MOM employment rules, safe-work expectations, or non-payment of salary.

Cover 2 — Fall-Through (before she joins)

Fall-Through applies only after your paid Hiring Access Pass has ended. While the pass is still active, you can keep searching — no free pass is due yet.

You're covered if all of these are true:

• You contacted the helper through a paid Hiring Access Pass.
• She agreed to proceed with you, and you reported her to us as above while your paid Hiring Access Pass was still active.
• She later withdrew or otherwise did not join you — her Work Permit was never issued to you.
• Your paid Hiring Access Pass has ended, and you submit your claim within 30 days after the end date.
• Compensation: a free Hiring Access Pass matching your last paid plan.
• Proof: your report of which helper you were proceeding with, plus evidence that she agreed and then withdrew or did not join (for example screenshots of messages or written confirmation).

How the free Hiring Access Pass is issued

1. Email support@helperjunction.com with your account email, the helper's name and profile link, and your proof.
2. We review and, once confirmed, add a free Hiring Access Pass matching your last paid plan to your account within 5 working days.
3. You must activate the free Hiring Access Pass within 14 days of the date we issue it; once activated, it runs for the same duration as your last paid plan.

Limits

• One claim per paid Hiring Access Pass, across both covers.
• The free Hiring Access Pass does not itself carry the guarantee — claims cannot be chained one after another.
• The free Hiring Access Pass is for the same household's hiring need.
• Not covered: helpers contacted or hired outside a paid Hiring Access Pass, off-platform deals, claims outside the stated windows, employer-fault endings, or any fraud or misuse.

Our role

Helper Junction is a neutral technology platform. We don't employ, place, train, or vet helpers' job performance, and we don't mediate employment disputes. This guarantee covers your Hiring Access Pass only — not salary, levy, agency fees, insurance, or any other cost. You remain responsible for complying with MOM rules and any applicable source-country requirements when hiring.