Privacy Policy

Who this covers

Domestic helpers (including WhatsApp signup), employers, and employment agencies who use our website or related services.

What we collect

• Helpers: name, nationality, date of birth / age, contact (WhatsApp), location, work experience, skills, languages, preferences, profile and testimonial photos, optional FIN / work-permit details, and—during signup only—passport or ID images for name / DOB verification. Voice notes may be processed to complete signup.
• Employers: contact name, email, WhatsApp, household details, and job criteria.
• Agencies: business and contact details needed to list helpers and connect with employers.
• Usage: limited analytics (e.g. page events) to improve the service.

Purposes

We use personal data to:

• create and show helper profiles for hiring on this platform;
• verify identity details needed for a trustworthy listing;
• match helpers with employer job posts and send related notifications;
• provide support and operate / secure the service;
• comply with law and prevent misuse (including scraping).

We do not sell personal data. Marketing emails are only sent where you opt in (e.g. agency signup).

Cookies and analytics

We use essential cookies needed to run the site (for example session and security). We also use optional analytics via PostHog to understand product usage. Analytics cookies load only if you Accept on our cookie banner. You can change your choice anytime via Cookies in the site footer. Rejecting analytics does not block core features.

Processors and transfers

We use service providers that may process data in Singapore or overseas, including: hosting and database providers; Cloudflare R2 (media storage); Meta WhatsApp Business; OpenRouter (AI assist for signup, OCR, speech); Brevo (transactional email); and PostHog (product analytics). Where data is transferred outside Singapore, we take steps appropriate under the PDPA.

Retention

• Active accounts: kept while your account remains open and needed for the purposes above.
• Account deletion: after you request deletion, we soft-delete promptly (profile hidden). WhatsApp / phone numbers are released so a new person with that number can sign up. Google, Apple, or email logins for the same identity may not create a new account for 30 days. We hard-delete remaining account data within 90 days, including stored media where applicable.
• Passport / ID / FIN card images: deleted when signup is complete and the profile goes live (after approval / publication), or within 30 days of collection if signup is not completed. We may ask you to re-submit if verification is needed again.
• Job posts: typically expire after about 90 days unless renewed.
• Technical logs: WhatsApp inbound dedupe records are purged after about 24 hours.

Your rights

You may request access to, correction of, or deletion of your personal data, or withdraw consent where applicable (subject to legal exceptions). Contact us at the email below. We may need to verify your identity before acting on a request.

Contact

Privacy requests: support@helperjunction.com. See also our Terms of Service.